You may return most new, unworn items within 15 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item). Defective or incorrect products can be returned for replacement for the same or correct product, without a restocking fee being assessed. Shipping will be paid by Bambu Dru.
Changed your mind? No problem - it's rare, but it happens. We will accept unwashed/unworn items in original packaging for a full refund (less shipping fees). The return shipping to Bambu Dru is at the Customer's expense.
Need a different size? Happy to swap for you! Upon receipt of the returned product, we will ship the replacement product to you from our stock. Return shipping to Bambu Dru is at the Customer's expense. However, there is no additional shipping charge incurred by the Customer for the last leg of the process.
You can expect to receive your refund within four (4) weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 6 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, you must Contact Us prior to sending back, with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Any item returned to us without prior authorization will result in a 25% restocking fee. Shipping fees will not refunded if item(s) are returned without authorization.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.